Privacy Policy

This Privacy Policy explains how Artovelle Studio LLP, trading as Canvas Groove (“we”, “us”), collects and uses information when you visit canvasgroove.in, place an order, or contact us. By using the site you agree to this policy.

Information we collect

We collect the details you give us at checkout or on the contact form: name, phone, email, shipping address, and order notes. Payment is processed by Razorpay; we do not store full card numbers. We also collect basic device and usage data (pages viewed, cookies) to run the store and improve the site.

How we use it

We use your information to fulfil orders, send order updates, answer support queries, prevent fraud, and meet tax and legal duties. We may send product or offer emails if you subscribe to the newsletter; you can unsubscribe at any time.

Sharing

We share data with shipping partners, payment processors, and hosting or analytics providers only as needed to run the business. We do not sell your personal information.

Retention and your rights

Order records are kept as required under Indian tax and company law. You may request access, correction, or deletion of personal data that we are not required to keep by writing to info@canvasgroove.in.

Grievance officer

For complaints about this website, orders, or personal data, write to the grievance officer of Artovelle Studio LLP (trade name Canvas Groove):

• Legal name: Artovelle Studio LLP
• Email: info@canvasgroove.in
• Subject line: Grievance — Canvas Groove

We aim to acknowledge grievances within 48 working hours and resolve them within 30 days where reasonably possible. You may also use the contact form.