Returns & Refund Policy

Last updated: 19 October 2026

Canvas Groove is operated by Artovelle Studio LLP. Every product we sell is printed to order: fridge wraps, door wallpapers and stickers, wallpapers, canvas prints and more are made specially for you after you pay. That's why, for customised products, we share a design proof with you before printing. If you don't like it, you get a full refund (see Section 2). Once you approve the proof and we print, we can't resell the item, so we do not accept returns for change of mind after approval. If something is wrong with your order, though, we'll make it right.

1. What we cover

We will reprint and re-ship your order free of cost if it arrives:

• Damaged in transit: torn, creased, crushed, scratched or water-damaged.
• Defective: a printing or material fault, such as streaks, smudges, banding, peeling lamination, a faulty adhesive backing, or missing hardware on canvas.
• Wrong: a different design, size or product from what you ordered.
• Not matching your approved file: the print is clearly different from the design, crop or size you approved. This doesn't cover the normal small colour differences described in Section 3.

If a reprint isn't possible, for example because the design or material is unavailable, we'll give you a full refund instead, including any shipping charges you paid.

2. Design proof before printing — not happy? Full refund

For fridge wallpapers, door wallpapers and any other customised product, we don't print straight away. Here's how it works:

1. We send you a design proof. Within 1 working day of your order, we share a digital proof (a preview of how your print will look, with the size and layout) on WhatsApp or email.
2. You review it. You can ask for changes, and we'll make up to 2 rounds of revisions free of charge.
3. You approve it, or cancel. If you don't like the proof, just tell us before you approve it, and we'll cancel the order and give you a 100% refund, with no questions asked.
4. We print only after you approve. Printing starts only once you've confirmed the final proof in writing (a WhatsApp or email reply such as "Approved" is enough).

If we don't hear back from you, we'll remind you. Your order stays on hold and will not be printed without your approval.

Once you approve the proof, the order goes into production and can no longer be cancelled or refunded for change of mind. After that, the rest of this policy applies.

3. What we don't cover

We can't accept returns, reprints or refunds for:

• Change of mind after approval: you no longer like the design, colour or photo after approving the proof. If you don't like it, say so before you approve, and you'll get a full refund.
• Wrong measurements: the size you entered doesn't fit your fridge, door or wall. Please measure carefully before ordering.
• Approved artwork: problems with a photo, crop, layout or colour that you approved in the editor or on WhatsApp or email, including blur or pixelation from a low-resolution photo you uploaded.
• Small colour variation: slight differences between your screen and the print are normal. Every phone and monitor shows colour differently.
• Installation issues: bubbles, creases, misalignment, cutting errors or damage during self-installation, or problems caused by applying the product to an unsuitable surface (see Section 7 of our Terms of Use).
• Surface damage: paint or coating that lifts when an adhesive product is removed.
• Normal wear and tear, or damage from heat, moisture, harsh cleaning chemicals or misuse after delivery.
• Late claims: problems not reported within the time limits in Section 4.

4. Time limits for reporting a problem

Please check your order as soon as it arrives, and before you install it. Once a product has been installed, we can only consider a claim for a manufacturing defect, such as adhesive failure or peeling lamination, that is reported within 24 hours of delivery.

5. How to raise a claim

1. Contact us at info@canvasgroove.in or on WhatsApp at +91 99585 11990 (Mon–Sat, 10 am–6 pm).
2. Share your order number, a short description of the problem, and clear photos of the product and the packaging, including the shipping label. An unboxing video, from the sealed parcel onwards, helps us approve claims much faster.
3. We'll review your claim and reply within 2 working days.
4. If approved, we'll start the reprint, which is dispatched within 2–3 working days in line with our Shipping Policy. In most cases you don't need to send the original item back. If we do need it, we'll arrange a pickup at our cost.

6. Order cancellations

• Customised products (fridge wallpapers, door wallpapers and other personalised items): you can cancel at any time before you approve the design proof, for a full refund (see Section 2).
• Other products: you can cancel within 6 hours of placing the order, as long as printing hasn't started. Email or WhatsApp us with your order number, and you'll receive a full refund.
• Once the proof is approved or printing has started, the order can't be cancelled.
• If we cancel your order, for example because the pincode isn't serviceable, the artwork can't be printed, or the product is unavailable, you'll receive a full refund.

7. Refunds

• Refunds are made only to your original payment method (UPI, card, net banking or wallet) through Razorpay.
• We start the refund within 7 working days of approving it.
• After that, your bank or payment app usually takes 5–7 working days to credit it. The exact time depends on your bank.
• If you haven't received the refund 14 working days after we confirm it, contact us with your order number and we'll share the transaction reference.

8. Failed deliveries

If a parcel comes back to us because the address was wrong or incomplete, the phone was unreachable, or delivery was refused without a valid reason, the order isn't eligible for a refund. Because the product is customised, we'll keep it for 30 days and can re-ship it once you pay the re-shipping charges. See our Shipping Policy.

9. Your rights

This policy does not affect your rights under the Consumer Protection Act, 2019.

10. Contact and grievances

Artovelle Studio LLP (Canvas Groove)
A-13, 3rd Floor, Mayapuri Industrial Area Phase-1, New Delhi, South West Delhi, Delhi – 110064, India
Email: info@canvasgroove.in
Phone / WhatsApp: +91 99585 11990 (Mon–Sat, 10 am–6 pm)

Grievance Officer: Lovish Taneja, Designated Partner. Write to info@canvasgroove.in with the subject line "Grievance — Canvas Groove". We acknowledge complaints within 24 hours and aim to resolve them within one month. You can also use our contact form.

See also our Terms of Use, Privacy Policy and Shipping Policy.