Returns & Refund Policy

We want you to be happy with your print. Artovelle Studio LLP (Canvas Groove) offers a 30-day return window from the delivery date on eligible orders, matching the 30-day promise shown on product pages.

What you can return

You may return a product within 30 days of delivery if it is unused, in original condition, and you include photos of the item and packaging. We also replace or reprint items that arrived damaged, defective, or with a production error (wrong size, colour shift beyond normal print variance, or missing hardware).

Custom artwork

Because prints are made to your file and crop, we cannot accept returns solely because you changed your mind about the photo, crop, or colour grading you approved in the editor. If our print does not reasonably match the file you uploaded, contact us and we will reprint.

How to start a return

Email info@canvasgroove.in with your order number, reason, and photos. We will confirm whether to ship the item back or whether we can reprint without a return. Refunds, when approved, go to the original payment method after we inspect the return or confirm the reprint plan. Processing times depend on your bank or UPI app.

Refunds on shipping

Outbound shipping is refunded when the return is due to our error or transit damage. If the return is otherwise eligible, shipping charges may be deducted as stated in our confirmation email.

Grievance officer

For complaints about this website, orders, or personal data, write to the grievance officer of Artovelle Studio LLP (trade name Canvas Groove):

• Legal name: Artovelle Studio LLP
• Email: info@canvasgroove.in
• Subject line: Grievance — Canvas Groove

We aim to acknowledge grievances within 48 working hours and resolve them within 30 days where reasonably possible. You may also use the contact form.