Terms of Use

Last updated: 19 October 2026

These Terms of Use ("Terms") govern your use of www.canvasgroove.in (the "Site") and any purchase you make from it. The Site is operated by Artovelle Studio LLP, a limited liability partnership registered in India and trading as Canvas Groove ("Canvas Groove", "we", "us", "our").

By browsing the Site or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy and Returns & Refund Policy. If you do not agree, please do not use the Site.

1. Who we are

• Legal name: Artovelle Studio LLP (trade name: Canvas Groove)
• LLPIN: ACW-8221
• GSTIN: 07ACNFA8896K1ZG
• Registered office and production unit: A-13, 3rd Floor, Mayapuri Industrial Area Phase-1, New Delhi, South West Delhi, Delhi – 110064, India
• Email: info@canvasgroove.in
• Phone / WhatsApp: +91 99585 11990 (Mon–Sat, 10 am–6 pm)

2. Eligibility

You must be at least 18 years old and able to enter into a binding contract under Indian law to place an order. If you are under 18, a parent or guardian must place the order for you.

3. Products

We sell made-to-order printed products, including fridge wraps, door wallpapers and stickers, wallpapers and canvas prints.

• Colour and appearance: Product photos and on-screen previews are for reference. Colours can look slightly different in print than on your phone or monitor because screens vary. Small differences in shade, texture or brightness are normal and are not a defect.
• Sizes: Make sure the measurements you enter are correct. We print to the size you give us, and we are not responsible for a poor fit caused by incorrect measurements.
• Product information: We try to keep descriptions, prices and availability accurate. If we find an error after you order, we will contact you before processing the order, and you can cancel for a full refund.

4. Your artwork and uploads

When you upload a photo or design, you confirm that:

• you own it or have permission to print it;
• it does not infringe anyone's copyright, trademark or privacy; and
• it is not obscene, defamatory, hateful or otherwise unlawful.

You keep ownership of your uploads. You give us a limited licence to use them only to print, fulfil and support your order. We do not use your photos for marketing without your written consent.

We may refuse or cancel an order, with a full refund, if the artwork appears unlawful or infringing, or cannot be printed at reasonable quality (for example, a very low-resolution file). We may contact you to ask for a better file before printing.

Design proof and approval: For fridge wallpapers, door wallpapers and other customised products, we share a digital design proof on WhatsApp or email before printing, usually within 1 working day of your order, and make up to 2 rounds of revisions free of charge. If you don't like the proof, you can cancel before approving it for a 100% refund. We print only after you approve the proof in writing. What you approve, including the crop, layout, size and colour, is what we print, so please check it carefully. See our Returns & Refund Policy.

5. Orders, pricing and payment

• All prices are in Indian Rupees (INR) and include GST unless stated otherwise. Shipping charges, if any, are shown at checkout before you pay.
• An order is confirmed only when payment succeeds and you receive an order confirmation by email, SMS or WhatsApp.
• Payments are processed securely by Razorpay (UPI, cards, net banking, wallets). We do not see or store your full card details.
• Cash on Delivery (COD) is not available. Every product is customised and printed specially for you, so all orders must be prepaid.
• We will issue a GST invoice for every order.

6. Cancellations

• Customised products (before proof approval): You can cancel at any time before you approve the design proof, and we will refund the full amount to your original payment method.
• Other products: You can cancel within 6 hours of placing the order, as long as printing hasn't started, by emailing info@canvasgroove.in or messaging us on WhatsApp with your order number. We will refund the full amount to your original payment method.
• After approval or once production starts: Because each item is printed specially for you, orders cannot be cancelled once you have approved the proof or printing has begun.
• We may cancel an order if the product is unavailable, the pincode is not serviceable, the payment looks fraudulent, or the artwork cannot be printed. In that case we will refund you in full.

7. Installation and use (fridge wraps, door wraps and wallpapers)

Please read this before you apply any self-adhesive product:

• Surface check: Apply only to clean, dry, smooth, non-textured surfaces. Before applying, test a small hidden area, especially on painted, matte, powder-coated, wooden or recently painted surfaces.
• Fridges: Do not cover vents, the grille, hinges, gaskets or any heat-release area. Follow your fridge manufacturer's guidelines. Never cover or install near power points or wiring.
• Installation is your responsibility unless you have booked an installation service with us. Follow the installation guide we provide. Bubbles, creases or misalignment caused during self-installation are not manufacturing defects.
• Removal: Remove slowly at a low angle, using gentle heat (such as a hair dryer) if needed. Removing an adhesive product can sometimes lift paint, coating or laminate, especially from weak, old or poorly bonded surfaces. We are not responsible for damage to the surface when the product is applied or removed.
• Care: Clean with a soft damp cloth only. Avoid harsh chemicals, abrasive scrubbers and direct high heat.

8. Shipping, returns and refunds

Delivery timelines and charges are described in our Shipping Policy. Returns, replacements, reprints and refunds are described in our Returns & Refund Policy. Those policies form part of these Terms.

9. Intellectual property

All Site content belongs to Canvas Groove or its licensors, and is protected by Indian copyright and trademark law. This includes the Canvas Groove name and logo, our own designs, product photography, text and graphics. You may not copy, reproduce, resell or use it commercially without our written permission. Customer uploads remain the customer's property (see Section 4).

10. Reviews and user content

If you post a review, rating, photo or comment, it must be honest and based on your own experience with the product. We may publish, moderate or remove reviews in line with applicable guidelines on online consumer reviews. We do not remove genuine negative reviews just because they are negative. By posting, you allow us to display that content on the Site and our social media pages, with your first name or initials.

11. Acceptable use

You agree not to:

• use the Site for any unlawful or fraudulent purpose;
• try to hack, disrupt or overload the Site, or scrape it with bots;
• impersonate anyone or give false information; or
• upload viruses or harmful code.

We may suspend access or refuse service if these Terms are breached.

12. Limitation of liability

To the extent permitted by Indian law:

• Our total liability for any claim about an order is limited to the amount you paid for that order.
• We are not liable for indirect or consequential loss, including loss of profit, data or use.
• We are not responsible for problems caused by incorrect measurements, low-resolution files, artwork you approved, incorrect delivery details you provided, or installation and removal not done according to our guidelines.

Nothing in these Terms limits your rights under the Consumer Protection Act, 2019 or any other law that cannot be excluded.

13. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, for example natural disasters, floods, pandemics, strikes, courier disruptions, power or internet outages, or government action.

14. Third-party links and services

The Site may link to or use third-party services, such as Razorpay, courier tracking pages, WhatsApp and social media. Their own terms and privacy policies apply, and we are not responsible for their content or practices.

15. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above shows when they last changed. The Terms in force when you place an order apply to that order.

16. Governing law and disputes

These Terms are governed by the laws of India. We encourage you to contact us first, and we will try to resolve any issue quickly. Subject to your rights to approach a consumer commission under the Consumer Protection Act, 2019, the courts at New Delhi have exclusive jurisdiction.

17. Severability

If any part of these Terms is found invalid or unenforceable, the rest stays in full effect.

18. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 and rules made under it:

• Name: Lovish Taneja
• Designation: Designated Partner
• Address: Artovelle Studio LLP, A-13, 3rd Floor, Mayapuri Industrial Area Phase-1, New Delhi, South West Delhi, Delhi – 110064, India
• Email: info@canvasgroove.in (subject line: "Grievance — Canvas Groove")
• Phone / WhatsApp: +91 99585 11990
• Hours: Mon–Sat, 10 am–6 pm

We acknowledge complaints within 24 hours and aim to resolve them within one month of receipt. You can also reach us through our contact form.