Canvas Groove

Shipping Policy

Last updated: 3 November 2026

Canvas Groove is operated by Artovelle Studio LLP. We ship made-to-order fridge wraps, door wallpapers and stickers, wallpapers, canvas prints and other home decor products across India. Every product is printed specially for you after you pay, so please allow time for production as well as delivery.

1. Shipping charges

Free shipping on all orders above ₹999.
For orders of ₹999 or less, a shipping charge of ₹100 applies. It is shown clearly at checkout before you pay.
All prices include GST. There are no hidden charges at delivery.
Cash on Delivery (COD) is not available. Every product is customised, so all orders are prepaid.

2. Processing and dispatch time

Customised products (fridge wallpapers, door wallpapers, canvas prints and other personalised items): we first send you a design proof on WhatsApp or email, usually within 1 working day. Your order is printed and dispatched within 2–3 working days of your approving the proof. If you don't like the proof, you can cancel for a full refund (see our Returns & Refund Policy).
Other products: dispatched within 2–3 working days of payment.
Working days are Monday to Saturday, excluding public holidays.
Large or custom-size orders, bulk orders, festival-season rush, or a request for a better-quality file can add a little time. If your order will take longer, we'll tell you by WhatsApp or email.

3. Delivery time

Most orders arrive within 4–7 working days of being placed (or of proof approval, for customised products), across India.

Location	Estimated delivery after dispatch
Delhi NCR	1–3 working days
Metro cities and major towns	2–5 working days
Rest of India	3–6 working days
Remote areas, North-East, J&K, Ladakh, islands	5–10 working days

These are estimates. Actual delivery depends on your pincode, courier capacity, weather, and local restrictions.

4. How we ship

We ship through trusted courier partners to all serviceable pincodes in India. You can check whether your pincode is serviceable at checkout.
Products are packed securely, rolled or flat depending on the product, to prevent creases and damage in transit.
Once your order is dispatched, you'll get a tracking link by WhatsApp, SMS or email.

5. Delivery address and contact number

Please enter a complete address with landmark and pincode, and a phone number that will be reachable.
Need to change your address? Contact us before your order is dispatched. After dispatch, we may not be able to change it.
The courier usually makes 2–3 delivery attempts. If delivery fails because the address is wrong or incomplete, the phone is unreachable, or the parcel is refused without a valid reason, it is returned to us. We can re-ship it, but re-shipping charges will apply.

6. Damaged, tampered or missing parcels

Please check your parcel when it arrives.

If the outer box looks badly damaged or tampered with, refuse the delivery if you can, or note the damage with the delivery person.
We strongly recommend recording an unboxing video without cuts, from the sealed parcel to the product. It helps us resolve claims quickly.
Report transit damage within 24 hours of delivery, and a wrong or missing item within 48 hours of delivery, by emailing info@canvasgroove.in or WhatsApping +91 99585 11990. Include your order number and photos or video of the product and packaging.
If the damage happened in transit, we will reprint and re-ship at no cost to you. Reprints, replacements and refunds are explained in our Returns & Refund Policy.
If tracking shows "delivered" but you haven't received the parcel, tell us within 24 hours of the "delivered" status. We'll raise a complaint with the courier and reprint or refund once it's confirmed lost.

7. Delays

We're not responsible for delays caused by courier disruptions, weather, natural disasters, strikes, local restrictions or other events beyond our control. If your parcel hasn't arrived within 10 working days of dispatch, contact us and we'll follow up with the courier.

8. Installation service

Our products come with installation instructions, and most customers install fridge and door wraps themselves.

If you'd prefer professional installation, it's available on request in select cities across India. Installation charges depend on your location and the size of the job, and are quoted separately before you confirm. To book, message us on WhatsApp at +91 99585 11990 with your order number and city.

9. International orders

Our online store currently ships within India only. For orders outside India, contact us at info@canvasgroove.in before ordering, and we'll share a quote for shipping and timelines.

10. Contact us

Artovelle Studio LLP (Canvas Groove)
A-13, 3rd Floor, Mayapuri Industrial Area Phase-1, New Delhi, South West Delhi, Delhi – 110064, India
Email: info@canvasgroove.in
Phone / WhatsApp: +91 99585 11990 (Mon–Sat, 10 am–6 pm)

Grievance Officer: Lovish Taneja, Designated Partner. Write to info@canvasgroove.in with the subject line "Grievance — Canvas Groove". We acknowledge complaints within 24 hours and aim to resolve them within one month.